Position Overview
We are seeking an experienced and strategic Head of Operations to join our leadership team. The Head of Operations will play a critical role in driving operational excellence, optimizing internal processes, and supporting the execution of business strategies under the direction of the Managing Director. This is an exciting opportunity for a results-oriented leader who is passionate about advancing the life sciences industry through operational innovation and team development.
Key Responsibilities
- Operational Excellence: Lead the optimization of daily operations, implementing best practices and ensuring alignment with strategic objectives established by company leadership.
- Process Implementation: Execute approved strategic initiatives and operational improvements, focusing on efficiency, quality, and service delivery enhancement.
- Team Leadership: Develop, mentor, and manage operational teams, fostering a culture of collaboration, accountability, and continuous improvement within established frameworks.
- Strategic Support: Provide recommendations, analysis, and operational insights to support Managing Director decisions and contribute to strategic planning processes.
- Business Development Support: Assist in business development initiatives and client presentations, leveraging operational expertise to enhance competitive positioning.
- Performance Management: Monitor and report on operational metrics, identifying improvement opportunities and presenting actionable recommendations to leadership.
- Client Relations Management: Maintain and develop client relationships within defined parameters and established escalation procedures.
- Regulatory Compliance Support: Ensure operational compliance with industry regulations and standards, supporting the Managing Director in maintaining quality and integrity requirements.
- Project Coordination: Oversee cross-functional projects and initiatives, ensuring timely delivery and alignment with company objectives.
Qualifications
- Education: Bachelor’s degree in Life Sciences, Business Administration, Operations Management, or a related field; Master’s degree preferred.
- Experience: Minimum of 7-10 years of experience in operations management within the CRO or life sciences industry, with at least 3-5 years in a leadership role.
- Leadership Skills: Proven track record of leading and developing teams, with strong interpersonal and communication skills.
- Implementation Focus: Demonstrated ability to translate strategic vision into operational reality, with strong project management and execution capabilities.
- Analytical Mindset: Strong analytical and problem-solving skills with the ability to provide data-driven recommendations and insights.
- Client-Oriented: Experience in client relationship management with understanding of service delivery excellence.
- Regulatory Awareness: Familiarity with regulatory requirements and industry standards in clinical research.
- Reporting Structure: This role reports directly to the Managing Director and operates within the governance framework established by company leadership. All decisions requiring Managing Director authority will be appropriately escalated.
Interested candidates should submit their resume and a cover letter to Anna Bashmakova at anna.bashmakova@palleos.com
